Incident Details

This page contains all current information on the status of this incident.



Start

2020-09-04 00:45:38 UTC


End

2020-09-04 01:05:57 UTC


Severity

Major Outage


Current Status

Resolved


Services Impacted

- RMS 9+
- RMS Channel Manager
- RMS IBE
- RMS Vault / Integrated Payment Gateways
- RMS Online API
- RMS Smart Printing
- RMS Public API
- RMS Modules
- RMS Website
- RMS Service Requests
- RMS Customer Support Telephone System
- RMS SMS Module


Coordinator

Technical services are reviewing


Description

503 errors on RMS landing page.
Online reservations failing to deliver



Timeline

2020-09-04 01:05:57 UTC

Access to RMS has been restored

2020-09-04 00:58:11 UTC

Technical Services continue to investigate

2020-09-04 00:45:38 UTC